Refund Policy

1. Digital Goods

Fanfy.studio sells digital chapter credits used to generate AI fanfiction chapters. Credits are delivered to your account after a successful payment.

2. Refund Eligibility

• You may request a full refund within 14 days of purchase if a technical issue prevents you from using purchased chapter credits.
• Refund requests must include the email used for the purchase, order details, and a description of the issue.
• We may ask for additional information needed to verify the payment and investigate the issue.

3. Non-Refundable Cases

• Chapter credits that have already been successfully used to generate chapters are non-refundable.
• Refunds are not issued for dissatisfaction with generated text after the chapter was successfully created.
• Refunds may be refused for accounts that violate our Terms of Service, including the Prohibited Content section.

4. How to Request a Refund

To request a refund, contact us at support@fanfy.studio with your order details.

5. Processing Time

• Approved refunds are processed through the original payment method.
• Refunds usually appear within 5-10 business days, depending on the payment provider and your bank.
• Payment providers or Merchant of Record providers may apply additional review rules where required by law or their policies.

6. Contact

If you have questions about this Refund Policy, contact support@fanfy.studio.